Reference

Understand Your Rights Before You Play

Access to 3bd3 depends on your local law and the eligible region your account is registered in — we set these terms so you always know exactly where you stand. Read through the conditions below before opening your account.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket as payment contextBangladesh-region conditionsContact path for legal queries
3bd3 Understand Your Rights Before You Play
HOW WE HANDLE DATA

Security, Retention and Your Account Rights

We hold account data only as long as it is needed for operational and compliance purposes. You can request a copy of your account data or ask for account closure through the help centre inside your dashboard. Wallet transactions processed via bKash, Nagad or Rocket are logged for compliance and fraud-prevention purposes — these records are not shared with third parties outside regulatory obligations.

Cookie Policy We use cookies to keep your session active and to measure how the platform performs. You can manage cookie preferences through your browser settings at any time without losing account access.
Account Security Your account is protected by OTP verification on login and on withdrawal requests. Never share your PIN or OTP with anyone — our team will never ask for these details via chat or email.
Data Retention Account and transaction records are retained for the period required under applicable compliance obligations. After account closure, data is held only for the mandatory retention window and then deleted.
Change Requests To update registered details — including the mobile number linked to your bKash, Nagad or Rocket wallet — submit a request through the account help centre with the required identity documents.
LEGAL CONTACT PATHS

Reach Us With Your Legal Questions

If you have a question about account eligibility, jurisdiction status or how a specific policy clause applies to you, our support team handles legal queries directly. Reach out through any of the channels below — we respond in English and address account-specific concerns with proper verification steps before sharing account details.

Live Chat Open the live chat window from any page on 3bd3. Our team handles legal and account-eligibility queries directly — have your account details ready for verification.
Email Support Send a detailed message to our support address for written policy queries. Responses cover jurisdiction questions, account status and wallet-related compliance concerns.
Account Help Centre The help centre inside your account dashboard lists current terms, wallet conditions for bKash, Nagad and Rocket, and the process for requesting account data or closure.

Common Questions About These Legal Terms

The questions below cover what we hear most from account holders in Bangladesh about eligibility, data rights and how our terms apply in practice. If your question is not here, live chat is the fastest path to a direct answer.

Yes. Access depends on local law and the eligible region your account is registered in. We cannot confirm legality for your specific location — you must check your own jurisdiction's rules before proceeding.

Submit a data request through the account help centre. After identity verification, we will compile and share the account and transaction data we hold within the timeframe stated in our data policy.

Yes. Request closure through the help centre or via email support. We will close the account and delete personal data after the mandatory compliance retention period has passed.

Wallet transaction records are used for compliance and fraud prevention only. They are not sold or shared with third parties outside obligations imposed by applicable regulatory requirements.

We post updated terms on this page. Continuing to use the platform after an update means you accept the revised conditions. We aim to notify active account holders of material changes via account messages.

Raise the dispute through live chat or email support with your account details ready. Our team will review the matter, verify your identity and respond with a written explanation of the decision.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.