Reference

Read These Terms Before You Open an Account

These terms set out what you agree to when you create an account at 3bd3 and use our lobby, payments, or any other service we offer.

Applies to all account holdersbKash, Nagad, Rocket transactions coveredEligibility depends on local lawWe may update these terms with noticeBangladesh-region access conditions apply
3bd3 Read These Terms Before You Open an Account
TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Start a live chat session from any page on 3bd3. Our support team can clarify specific clauses, account conditions, or wallet-related payment terms in plain English.
Email Support Send a written query about these terms to our support email. We aim to reply with a clear, specific answer — not a copy-paste of the policy text you already read.
Account Help Centre Your account settings page links to a help section covering registration terms, bKash and Nagad withdrawal conditions, and how identity checks work step by step.
HOW WE HANDLE THIS

How 3bd3 Manages Your Account and Data

Our approach to account security, data retention, and payment verification is built around the same mobile-first habits Bangladesh users already have with bKash, Nagad, and Rocket. Here is what we do on our end to keep your account in order.

Account Security

We use OTP verification at login and during withdrawal requests. If unusual access is detected, we hold the session and ask you to confirm via your registered mobile number before proceeding.

Data Retention

Account and transaction records are kept for as long as required by these terms and any applicable regulation. You can request a summary of your data by contacting support through the paths listed above.

Payment Verification

Every bKash, Nagad, and Rocket withdrawal goes through a wallet-matching check — the wallet number must match the one registered on your account before any amount is released.

Term Change Notices

When we update these terms, we post the revised version here with a date stamp. For material changes we also push a notice to your account inbox so you are not caught out by a quiet update.

Common Questions About These Terms

These are the questions we get most often about account terms, eligibility, and what happens when conditions are not met. If your question is not here, live chat is the quickest path to a clear answer.

Yes. Any transaction made through bKash, Nagad, or Rocket on your account falls under these terms alongside the wallet provider's own conditions. Both sets of rules apply at the same time.

We will notify you via your registered contact. Depending on the breach, your account may be temporarily held or permanently closed. Pending withdrawals are reviewed case by case under our verification process.

Access depends on whether your location and situation fall within eligible regions and comply with local law. Check your local regulations before opening an account — we do not override local legal requirements.

We post the updated version here with a change date. For significant updates, we also send a notice to your account inbox. Carrying on using your account after that counts as acceptance of the revised terms.

Contact our support team via live chat or email and ask for a data summary. We will confirm your identity through the OTP step and then provide what we hold on your account.

Local law takes effect over any conflicting clause in these terms. It is your responsibility to check whether using 3bd3 is permitted under the rules that apply where you are.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.